Privacy Policy

1. Introduction

Welcome to Synaxa Mentra ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and through our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Name and email address (via contact forms and course enrollment)
• Phone number and mailing address
• Educational background and professional experience
• Payment information for course enrollment
• Any other information you choose to provide

Information Collected Automatically

When you access our website, we automatically collect certain information, including:

• Browser type and operating system
• IP address and geolocation data
• Pages visited and time spent on pages
• Referring website and links clicked
• Device information and identifiers

Information from Cookies

We use cookies and similar tracking technologies to enhance your experience. Please see our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect for various purposes:

• Processing course enrollments and payments
• Providing customer support and responding to inquiries
• Improving and personalizing your experience
• Sending promotional emails and newsletters (with your consent)
• Analyzing website usage and trends
• Complying with legal obligations
• Preventing fraud and ensuring site security

4. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Payment processors, email providers, and hosting platforms
• Business Partners: Industry partners for co-marketing initiatives
• Legal Authorities: When required by law or to protect our rights
• Analytics Providers: Services that help us understand website usage

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically, we retain:

• Course enrollment data: Duration of your engagement plus 5 years
• Marketing communications: Until you unsubscribe
• Website usage data: Up to 24 months

6. Your Rights Under Australian Law

Under the Privacy Act 1988 (Cth) and Australian Consumer Law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Object to certain uses of your information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. International Data Transfers

Some of our service providers are located outside Australia. When we transfer personal information internationally, we implement appropriate safeguards including standard contractual clauses and privacy agreements to ensure your information remains protected.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will promptly delete such information.

9. Security Measures

We implement comprehensive security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure authentication mechanisms
• Regular security audits and updates
• Limited access to personal information
• Compliance with industry standards

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

11. Contact Information for Privacy Concerns

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Synaxa Mentra Privacy Team
Email: privacy@synaxa-mentra.com
Address: Level 5, 123 Pitt Street, Sydney NSW 2000, Australia
Phone: +61 2 9987 6543

12. Complaint Resolution

If you are not satisfied with our response to your privacy inquiry, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by contacting them at 1300 363 992.